How do I return an item?
If you are unsatisfied with your order and wish to return it, please contact us within 14 days from your order delivery date. Each return will be manually processed by our customer service team and you will be notified if the return is approved.
Please note all returns must be in the original condition with packaging intact.
Will I have to pay the shipping fee for return orders?
Yes, all return shipping fees are the responsibility of the customer.
What if the item ordered is defective, incorrect or damaged?
Please contact our customer service team within 14 days from your order delivery date. To expedite your claim, please include photographs of the product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.
How long does the returns process take?
Due to the large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.
Pls notice: we do not accept returns for products which are not broken or delivered incorrectly.